B2C TIRES INC. General Conditions of Sale applicable to Canadian customers

General Conditions of Sale applicable to Canadian residents as of 28/04/2026.

Your order is subject to these general conditions which provide the terms and conditions for the Contract of Sale between you (the "Customer") and B2C Tires Inc. ("B2C"), the company operating the online sales site www.tiresandco.ca whose contact details appear under the heading Contact.

1. Scope

The Tires and co website is run by :

B2C TIRES INC. / B2C PNEUS INC.

1 Place Ville-Marie, 39e étage
MONTRÉAL, QC H3B4M7
CANADA

B2C TIRES INC. / B2C PNEUS INC.
Tel.: 1-613-699-8849 (local number)
Contact: contact form

The sale of products described herein (the "Products") is subject to these conditions and no other agreement shall be binding on B2C nor shall apply in any manner whatsoever to the sale of the Products. No change in these conditions shall be binding unless signed by an authorized officer of B2C.

B2C tires is a subsidiary of the Pneus Online Holding group, registered in the commercial register of Geneva, Switzerland, under registration number: CHE-102.229.181.

The TIRES AND CO PRIME membership card, also known as "TOP," is subject to specific terms outlined below in the appendix, which will come into effect on the launch date.

2. The Products

2.1

Products offered for sale by B2C are intended for individuals and professionals.

2.2

B2C sells only new products. The features of Products presented on the B2C site may be modified from time to time at the discretion of B2C. The pictures of each product are non-binding.
B2C guarantees to its customers that it will not offer for sale on its website tires which are more than 3 years old.
All our tires are new and of recent manufacture.
However, B2C cannot select a tire with a specific manufacturing date for a particular order.

2.3

The Customer is responsible for complying with requirements and recommendations for safety in use (vehicle, inflation, pressure, etc.), in installation and in storage of the Products. B2C will not be responsible in any way for installation or use of the Products under abnormal conditions. B2C cannot be held liable for any indirect or consequential damages arising from the use or installation of the products sold, including but not limited to loss of business, loss of profit, or costs associated with vehicle downtime.

3. Product availability

3.1

Products offered and corresponding prices are valid while stocks last. B2C shall use reasonable means to promptly post any price changes for Products on sale by making regular updates to its website.

3.2

If B2C is not able to deliver any Product ordered due to stock shortage, B2C will notify the Customer by email and may at that time offer the Customer to modify or cancel its order.

Despite careful stock management, certain products, particularly those from specific lots offered at a promotional or advantageous price, may exceptionally become unavailable after the order confirmation.
In such a case, we will immediately inform the consumer and offer them the choice of:

• cancelling the order and receiving a full refund, which will be processed without undue delay and no later than fourteen (14) days from notice; or
• accepting, with their consent, the supply of a product of equivalent quality and characteristics, offered under the pricing conditions in effect at the time of the replacement proposal.

If modified, B2C will adjust the amount of the order accordingly and confirm the modified order to the Customer by email.

4. The Order

4.1

An Order Confirmation will be sent within 24 hours of order registration by automatic email to the email address provided by the Customer. Orders will be processed only after receipt and deposit of payment corresponding to the amount shown on the Bill. Any order for which payment is not made within seven (7) days after receipt of the Order Confirmation by the Customer will be automatically cancelled.

4.2

The Customer is solely responsible regarding the information provided while submitting the order. B2C does not accept any change of the delivery address or of the products (size, trade mark or profile) after the payment of the order and the Customer will have to be responsible for paying any additional fees (such as fees for returning the products or fees for delivering the products to another address) required by the shipper in case a change of the delivery address occurs. As the Customer is solely responsible for the cost and the transport of products, B2C will not be held responsible for potential delivery errors or lost of package provoked by the shipper.

4.3

In case of error in the Order, the Customer must contact B2C Customer Service through the contact form which explains the procedure and conditions for cancellation and refund of the Order (see Section 9 herein CANCELLING THE SALE).

4.4

B2C reserves the right to refuse any order for any reason whatsoever. In this regard, B2C reserves the right, without prejudice to its other rights, to refuse an order if a dispute exists concerning a previous order and/or in the event of the Client's failure to comply with the General Terms and Conditions and/or in the case of fraud. In the event of suspected fraud, B2C will contact the Client to verify the information provided and determine, in accordance with the law and the Personal Data Protection Policy, whether or not fraud has occurred.

4.5 Promotional codes

Promotional codes offered by Tires and Co may only be used once per customer account per year. They cannot be combined with other promotional codes and do not apply to previous orders.

5. Price and payment

5.1

The purchase price for each product ordered is that shown on the Site.

5.2

Prices displayed on the B2C web site are expressed in Canadian Dollars and exclude shipping costs and any applicable sales taxes.

5.3

B2C reserves the right to change the prices of Products offered on the Site at any time and without notice.

5.4

If the Customer finds the same Product at a lower price on another site for the Province of delivery, B2C, at its sole discretion and without any obligation whatsoever, may grant the Customer a 3% discount on the Selling Price upon simple request BEFORE placing the order by email through the contact form.

5.5

A per-item contribution to processing fees is applied to all orders to help cover the costs related to order preparation and handling. These fees are clearly displayed in the cart before payment confirmation.

6. Payment by credit card (via HiPay) or by bank transfer

6.1

Payment may be made by credit card via HiPay. Purchases on behalf of a third party are not accepted. The Customer shall only use a valid credit card: Visa or MasterCard via the secure payment solution HiPay. Subscription renewal payments are made exclusively through a secure and regulation-compliant system. The charge will be automatically applied to the payment method used for the most recent renewal. A renewal confirmation will be sent by email on the day the charge is made.

In this regard, the client agrees to update the information related to their credit card. If the information is not updated, B2C will notify the client in writing to prompt them to do so as soon as possible. After a reasonable period determined by B2C, the company may, as of right, without further formalities and without prejudice to its other rights, suspend the corresponding TIRES AND CO PRIME membership card until full payment is received or the subscription is terminated by B2C. The Client shall remain liable for the amounts due for the applicable subscription year.

6.2

Payment may be made by credit card via HiPay. The Customer shall clearly indicate his name and address as they appear on the credit card statement. Purchases on behalf of a third party are not accepted. The Customer shall only use a valid credit card: Visa, MasterCard online via the HiPay secure payment solution.

6.3

To prevent credit card payment frauds over the internet, all payments will be submitted. The information related to the order will be processed automatically to determine the level of data analysis of a transaction. By placing an order and agreeing to the terms and conditions, the Customer consents to communicate to HiPay information related to the order and to the payment by credit card.

6.4

Payment may be made by bank transfer. The Customer should refer to the heading "Payment guarantees" for more information.

6.5 Financial Conditions of the TIRES AND CO PRIME Membership Card

The TIRES AND CO PRIME membership card, also referred to as “TOP” at various locations on the site in text or graphic form, is payable annually, unless otherwise stated or agreed between B2C and the Client. The price of the membership card is clearly displayed on the website at the time of subscription. In the event of a price increase, the Client will be informed at least two (2) months before the subscription renewal date. The Client will then have the option to terminate their subscription under the conditions outlined below.

The subscription is entered into for an initial period of one year. The renewal (manual or automatic, depending on the chosen option) and cancellation terms are specified in the customer area or communicated at the time of subscription.

In the event of late or non-payment and following unsuccessful reminders, B2C reserves the right, after informing the Client, to suspend the use of the membership card, without prejudice to the termination of its other rights, including the termination of these terms regarding the membership card.

Automatic renewal of the TIRES AND CO PRIME membership card applies only to clients who have chosen payment by credit card via our service provider Hipay. In this case, the charge will be automatically applied to the payment method used during the last purchase or renewal.

The client will be informed by email no earlier than three months and no later than one month before the renewal date.

They may deactivate this option at any time from their client account.

6.6 Protection against fraude

To prevent credit card payment frauds over the internet, B2C is likely to analyze the orders, and payments will be submitted and checked.
In case of non transmission, partial or incorrect transmission of information related to the order, B2C might not be able to analyze the transaction. Therefore, B2C hotline service may ask for copies of I.D. documents - in respect of the Privacy Act law – or will be allowed to cancel the order and refund the credit card used to place the order. Every I.D. document received by B2C will be checked internally for transaction analysis purpose only and filled.
The Hotline department of 2BC has neither access to your bank information, nor to the details following the analysis of a transaction.

7. Retention of title

Any product delivered remains the property of B2C until full payment is due.

8. Delivery

8.1

B2C will deliver the Products ordered to the address provided at the time of the Customer's order.

8.2

Products ordered by the Customer will be delivered within approximately 24 to 72 business hours. This period is given as information only. Consequently, non-respect of this delay shall under no circumstances give rise to damages for any reason whatsoever.

8.3

The Customer becomes the owner of the Products ordered upon delivery by B2C to the carrier. From this point, the Customer is bound to assume all risks and B2C is not responsible for their loss, damage or destruction.

8.4

The delivery of products is subject of the rules of the shippers that B2C has business deals with, as well as the rules of any other company with which B2C could do business at any time given. The customer is especially subject to the rules regarding the signing of a confirmation of products reception and the returning of the non-deliverable products. If the customer is missing when the products are delivered, he will be consequently in charge to obtain the products following the rules of the shipper. B2C will not be in any way held responsible of paying any additional fees (such as products returning fees for delivering them to another address) required by the shipper pursuant to the customer's absence or to the non-delivery of products at the delivery address provided by the customer for any possible reason. The customer recognizes that B2C could charge him for such additional fees and the Customer commits to not holding B2C responsible of paying such additional fees.

8.5

The Customer may designate a service garage to take delivery of the Products. If necessary, the Client will be responsible to coordinate all aspects of the delivery. Installation must be performed by this service garage.
The customer must call the garage before placing the order to inform about the delivery of the tires.It is mandatory that you check your tires yourself (or let it check by the fitting station) before the fitting is done to be sure of their compliance with the order and their compatibility with the vehicle. In case of mistake in the tires shipped, the tires will not be taken back or refunded after mounting.

8.6

No delivery will be made to a post office box.

8.7

The Customer is responsible to ensure that the Products delivered conform to the Order before the Products are installed on a vehicle. Products installed shall in no case be returned or refunded. Any claim relating to an incomplete or inaccurate shipment shall be made within thirty (30) days following the date of receipt of the Products using the contact form.

Caution!

No claim relating to deformation due to improper storage of the Products delivered since more than 30 days shall be considered.

Bulges (small bumps on the side) noted on mounted tires that have been driven on are not guaranteed by either the manufacturers or B2C.

When a manufacturing defect is discovered after installation, the Customer shall notify B2C Customer Service by the contact form, and provide, by email, a dated and signed certification from the automotive professional who noticed defect.

B2C will then pick up the Product considered defective and send it to the manufacturer's expert. Delays for obtaining an expert opinion are approximately 8 weeks.

If the manufacturer confirms the defect, the Product shall be refunded by being prorated as applicable.

9. Cancellation of the sale

9.1

The Customer may request return (product, service, or TIRES AND CO PRIME membership card) to B2C at any time until the end of the 30th day following receipt on condition that the Products have not been installed on a vehicle or used in any manner whatsoever.

The right of withdrawal cannot be exercised for products that have been mounted, used, damaged, or show obvious signs of use after delivery. Such products will neither be taken back nor refunded. This also applies to the TIRES AND CO PRIME membership card when the consumer has expressly requested its use before the end of the withdrawal period, or in cases where the TIRES AND CO PRIME membership card has been used during a purchase (by applying its benefits). In such cases, the product or the TIRES AND CO PRIME membership card is not subject to withdrawal and therefore not refundable.

However, in exceptional cases where a purchased product turns out to be unavailable, the client may exercise a right of withdrawal for the remaining portion of time between 30 days and the period between the purchase of the TIRES AND CO PRIME membership card and the date on which B2C informs the client in writing of the product's unavailability. It is specified that in the case of an order including multiple products, this right of withdrawal applies only if all products in the order are unavailable. The client may request cancellation and refund of the membership, provided that no other benefits of the card have been used.

9.2

The Customer may not return the products to the B2C warehouse himself. The return request shall be made exclusively on the contact form. The Customer will then be contacted and given all instructions as for the return of the products.

9.3

The customer is responsible for the return costs and risks of loss or damage when returning the Products (return costs correspond to delivery costs, plus 5 CAD duty free for the overhead costs per order. A fuel surcharge might be charged by the carrier), unless B2C has not delivered the Products ordered to the Customer or has delivered defective products, in which case B2C shall assume the costs of transport and risks provided they are returned using a carrier authorized by B2C.

9.4

Upon receipt of the returned Products, any amount debited from the Customer's credit card (or paid by bank transfer) in favour of B2C regarding these Products, except for shipping and return costs, shall be credited as soon as possible but no later than 15 days, provided however that the Products being returned are received by B2C in the same condition in which they were when they were delivered.
The discounts are not refundable.

B2C undertakes to refund the client who has exercised their right of withdrawal the full amount of the paid order and the delivery fees within 15 days from the earliest of the following events: (i) receipt of the client's withdrawal notification, (ii) recovery of the returned products, or (iii) provision by the client of proof of shipment of the products. In the event of a valid withdrawal request for the TIRES AND CO PRIME membership card, B2C will refund the client the corresponding amount under these conditions, provided the TIRES AND CO PRIME membership card has not been used. There is no obligation for a physical return (as the card is not physical), but B2C will deactivate the said TIRES AND CO PRIME membership card upon receipt of the withdrawal request.

10. Force majeure

For the purposes hereof, force majeure includes any Act of God, war, mobilization, government regulation, strike, lockout, drought, flood, total or partial fire, obstruction of navigation, loss, damage or detention in transit, defective material or delays by shippers or other contingencies beyond the control of B2C which could prevent manufacture, shipping or delivery of the Products covered hereby. Performance of B2C's obligations may be suspended in the event of force majeure without any responsibility incurred by B2C towards the Customer for any damage or loss arising from such delay.

11. Limited Warranty

11.1 Statutory Warranty

Subject to the following, B2C guarantees that the Products sold hereby conform to the specifications and standards applicable to the industry and that title for the goods are free of any security, guarantee or mortgage. B2C shall ensure that the Customer is the beneficiary of manufacturer's warranties and in no case shall the B2C warranty exceed that given by the Product's manufacturers. B2C's sole obligation under such a warranty shall be to replace the Products as the manufacturer deems necessary and to support the Customer for any claim to the manufacturer. The warranty above is the sole exclusive guarantee, express or implied, provided by the seller and supersedes all other guarantees of any nature whatsoever, contractual, legal, statutory or otherwise, for purposes of marketability, quality, compatibility or otherwise.

11.2 Optional Commercial Warranty

B2C offers the Customer, under certain conditions, the possibility to subscribe to an optional commercial warranty covering tires, rims or wheels ordered on the website. This warranty is formalized by a specific contract, the terms, conditions of application, exclusions, and implementation procedures of which are detailed at the following address: https://www.tiresandco.ca/tire-insurance.html

Subscription to this commercial warranty is optional and distinct from the statutory warranties in force.

This commercial warranty is granted without prejudice to:

• the statutory conformity warranty, which applies independently of any subscribed commercial warranty;
• and the statutory warranty against hidden defects applicable in the event of hidden flaws making the product unfit for its intended use.

In case of contradiction between the provisions of the commercial warranty and those of the statutory warranties, the latter shall prevail.

12. Limitation of Liability

B2C's liability shall under no circumstances exceed the purchase price of the Products supplied and in no case shall B2C be liable for any indirect, consequential, special, accessory or punitive damages or for loss of business of any nature whatsoever (including damages for loss of profits) allegedly suffered by the Customer.

13. Intellectual Property

13.1

Trademarks and logos used or displayed on the Site are trademarks and logos, whether registered or not, of B2C or third parties. Nothing on the Site may be construed to allow, directly or indirectly, the use of such trademarks or logos without prior written authorisation from their owner. Without limiting the generality of the foregoing, it is prohibited to reproduce trademarks and logos found on the Site for any reason whatsoever.

13.2

All elements on the Site (including, without limitation, text, articles, photographs, images, illustrations, audio and video extracts, software, etc.) are protected by copyright and belong to B2C or to third parties acting as content providers. Unless clearly stated otherwise, no part of the Site may be construed as granting the Customer any right whatsoever with regards to intellectual property of B2C or a third party acting as a content provider.

13.3

The Customer may not copy, reproduce, modify, publish, distribute, participate in transfer or sale, create derivative works from, translate, download, license or exploit in any manner, any item offered on the Site (including any software), in whole or in part.

13.4

B2C is in no case responsible for the content or Products or services offered on sites to which the Site is linked by hypertext links or any other type of link. B2C has no control over these sites and accepts no liability for access, content or use of these sites, nor for damages that may result.

14. General provisions

14.1

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement nor to any Order.

14.2

The Parties hereby accept that this Contract shall be interpreted and governed by the applicable laws of Quebec and Canada, without regard to the principles of conflict of laws. In addition, the parties choose to submit any dispute or any proceeding arising under this Contract to the exclusive jurisdiction of the Courts of the Province of Quebec, in the judicial district of Montreal, without prejudice to the rights of venue to obtain any precautionary measure, such injunction to any court of competent jurisdiction.

14.3

As part of fulfilling our contractual obligations and managing our business relationship, B2C may collect personal data directly from you concerning your company, yourself, and your staff. These data are collected by B2C and are strictly necessary for the establishment and management of our business relationship. The legal basis for processing is the performance of a contract.

B2C acts as the Data Controller and is therefore responsible for complying with the obligations arising from EU Regulation No. 2016/679, known as the General Data Protection Regulation (GDPR), regarding the collection and processing of personal data carried out during our services.

The personal data processed by B2C includes identification data (first name, last name), personal information (postal address, phone number, email address), professional data (job title, professional email, phone number, workplace), and financial data (bank account details, payment information).

We do not collect any sensitive data such as religion, trade union membership, racial or ethnic origin, criminal records, or health-related information.

For B2C, protecting personal data is fundamental as it reflects the relationship we maintain with you. In accordance with the GDPR, B2C retains the data concerning your company, yourself, and your staff for five years from the end of our contractual relationship.

Data are shared only with B2C's internal departments. Except with authorized bodies (such as tax, customs, or judicial authorities) and subcontractors strictly necessary for providing our services, B2C will never share your data with third parties without your explicit consent.

You have the right to access, rectify, oppose, limit, and delete the processing of your data. For further information or to exercise these rights, you can consult our Data Protection Policy or contact our DPO at dpo@pneus-online.com or file a complaint with the competent supervisory authority at the office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en/

14.4

Before submitting his Order, the Customer declares that he has read these general conditions and accepts them without reservation in their entirety.

14.5

Should any part hereof or any section, paragraph or sub-paragraph be declared invalid or unenforceable by any court having jurisdiction therein, the parties expressly agree that such a judgement shall not affect the validity of other provisions hereof, which retain their full and entire validity.

GENERAL TERMS AND CONDITIONS – TIRES AND CO PRIME MEMBERSHIP CARD

Article 1

All capitalized terms refer to definitions contained herein, in the General Terms and Conditions of Sale (GTCS) or the General Terms of Use (GTU).

B2C offers its customers a paid membership card that rewards purchasing habits (the “Program”). To enjoy the benefits of the Program, the Client must make purchases from B2C. The TIRES AND CO PRIME membership card allows participation in a program offering various benefits, but it does not constitute a voucher or a credit owed by B2C.

By joining the Program, the subscribing person (hereinafter the “Member”) agrees to the following terms and conditions (hereinafter the “TIRES AND CO PRIME Membership Card General Terms and Conditions”). These Membership Card General Terms and Conditions supersede and replace all previous documents. The Canadian version of the Membership Card General Terms and Conditions applies to residents of Canada who subscribe to the Program and have read and accepted these terms. Membership is strictly personal and cannot be transferred to another person.

Only one card per household (defined as one email address) is permitted.

The Member may not lend or transfer the card to any third party. In case of doubt regarding compliance with these General Terms and Conditions, B2C reserves the right to request proof of identity and/or to withhold Program benefits. The Program is entirely digital. To subscribe to the TIRES AND CO PRIME membership card and access its benefits, a Client account must be created on the Website; however, a product purchase is not required beforehand.

The Client may, at any time, request the termination and permanent deactivation of their account by written request to B2C.

Vouchers issued as part of the loyalty program, particularly the CAD 50 vouchers, cannot be used to purchase the TIRES AND CO PRIME card, nor combined with the benefits linked to this card. Holders of a TIRES AND CO PRIME subscription cannot use these vouchers during the entire duration of their membership. For customers who are not members of TIRES AND CO PRIME, these CAD 50 vouchers are valid on other products until 31/08/2025.

Article 2. TIRES AND CO PRIME PROGRAM

2.1 Rules

The TIRES AND CO PRIME Program is based on a virtual card, offered on the Website by B2C, at the price indicated on the Website.

TIRES AND CO PRIME membership cards are available for purchase while supplies last. Although sufficient stock is maintained to meet reasonable demand, availability is limited and replenished weekly or monthly.

The card is valid for 12 months from the date of purchase, unless otherwise specified on the Website, through a promotional offer, a launch campaign, or a special agreement between B2C and the Client. Subscriptions renew automatically and tacitly each year for another 12-month term.

The service provider shall inform the consumer in writing, by personalized letter or dedicated email, no earlier than three (3) months and no later than one (1) month before the end of the period allowing the rejection of automatic renewal, of their right not to renew the contract. This notice will always be sent via email at least one (1) month before the renewal date.

The Client may choose not to renew their subscription as outlined in these terms. The charge will be automatically applied to the payment method used during the most recent renewal. A renewal confirmation will be emailed on the date of payment.

The TIRES AND CO PRIME membership card is non-refundable, except under the conditions outlined in Article 9.1 of the General Terms and Conditions. The Client is therefore informed that once the right of withdrawal has expired or been waived, no refund may be issued for the price of the TIRES AND CO PRIME membership card.

The TIRES AND CO PRIME card operates as a cumulative subscription. Each purchase adds a period of one (1) year to the current subscription. In the event of multiple purchases, including those made within a short period of time, the durations are automatically accumulated.

2.2 Benefits

• Upon purchasing the TIRES AND CO PRIME membership card, an immediate and automatic discount is applied to the first product order. This discount cannot be combined with other ongoing promotions unless explicitly stated for certain products on the site.
• Processing Fee Contribution offered on all products;
• The client is entitled to warranties on up to four tires. These warranties are valid for 12 months from the date of product purchase. The client must manually add the offered warranty to their cart, applicable to up to four tires. Warranty claims must be submitted via the dedicated warranty page. The warranty activates automatically with purchase.
  Clients can receive warranty coverage on a maximum of four tires, even if ordered across multiple purchases. Any coverage beyond four products must be purchased separately.
  If a client orders more than four products in one order, they will need to pay for the additional warranties. To benefit from the included four warranties, the client must order exactly four products in one transaction and exclude additional warranties in any subsequent order.
• Priority access to customer service (a contact form in the client's account allows for priority processing).
• Immediate discounts: TIRES AND CO PRIME cardholders receive immediate discounts on selected products. The discount varies by product and is indicated at the time of purchase. These discounts are directly deducted from the displayed price of eligible products and do not apply to the entire catalogue. Discounts may vary between products. Use of the TIRES AND CO PRIME card is not required to make a purchase; however, discounts only apply when the card is added to the cart and paid for or has already been purchased.

The renewal of the TIRES AND CO PRIME membership card has no impact on the benefits already acquired and does not extend the warranty of the four products concerned, which remains limited to its initial duration.

In the event of the purchase of several TIRES AND COPRIME cards within the same year, the validity periods are added consecutively and the related services and warranties may be used from their date of purchase.

Article 3. PROGRAM MODIFICATION

The General Terms and Conditions of the TIRES AND CO PRIME Program are the only applicable terms. B2C reserves the right to modify them at any time with reasonable prior written notice.

In the event the Program is discontinued, B2C will notify Clients three months in advance (except in emergencies, in which case a shorter reasonable period may apply). In the event of discontinuation, the card is not refundable.

Article 4. PROGRAM MONITORING

The Client will be held responsible for any breach or violation of these General Terms and Conditions, or for any abusive or fraudulent use of the Account by the Client or any third party, which will automatically result in the Client's exclusion, account deactivation, and loss of all benefits. B2C reserves the right to monitor account use. These checks are first performed automatically and then manually reviewed to determine the nature of the account activity.