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FAQ - After my order - My delivery

  • How do I track my order ?

    The tracking of your parcel is available in your online acccount , 48 hours after it has been shipped.
    If the tracking does not appear in this time range, please contact us by phone or by means of our contact form and do not forget to indicate your order number.

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  • What happens if I am not home for the delivery ?

    If the client is not present at the delivery, he will be responsible to pick up the goods according to the regulation of Loomis or Purolator.

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  • Is the delivery time guaranteed ?

    The products ordered by the customer will be delivered within approximately 24 to 72 business hours by Loomis or Purolator. This period is given as information only. Consequently, not respecting this delay can under no circumstances result in reductions, the payment of damages, or the cancellation of current orders. The delivery time is specified on each product description.

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  • What do I need to do if my order does not arrive ?

    If you do not have a Loomis or Purolator tracking number in your online account, please contact us by contact form and do not forget to indicate your order number and your email address.If you already have a tracking number, please contact the carrier.

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  • I made a mistake in the delivery address. Is it possible to change it ?

    If your order has not been paid yet, please contact us asap, because in that case we can still change the address.
    If your order has already been paid, your parcel will leave for the original delivery address. In that case, we ask you to contact us and we will inform you about the solutions.
    All address modifications in your online account will not be applied to your current orders.

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