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The products
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Are tires purchased online new and guaranteed?
Yes, we sell only new tires that carry the same manufacturer guarantee as tires sold by tire manufacturers and autocentres.
You didn't find the answer to your question?
Tires sold on our website have been stored since they left the factory, no more than three years ago.
The availibility of the products
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Are the tires displayed on the site in stock?
All tires displayed on the site are in stock. If the chosen tires are not displayed, it means they are not available.
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Is it possible to order a tire which is not in stock?
No, we cannot order tires that are not in stock.
You didn't find the answer to your question?
You can be automatically informed of the availibility of a tyre thanks to the email alert that you will find at the bottom of the result page when looking up for a reference.
The prices of the products
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Are the prices inclusive of VAT?
Prices displayed on the B2C web site are expressed in Canadian Dollars and exclude shipping costs and any applicable sales taxes.
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Does the price of the tire indicated on the website include the price of fitting in your partner installer?
No it does not. You will need to pay the mounting directly to the garage.
You didn't find the answer to your question?
The partner installers are independent from Pneus Online website.
Technical information about tyres, wheels and other products
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Which tire can I mount on my vehicle?
You must respect the structure, the dimension, the load and speed indexes recommended by your vehicle manufacturer. In case of doubt, you can consult the technical documentation of your vehicle, ask your garage or read this information on the side of your tire. More info: www.tiresandco.ca/reading-tire-markings-advice.html
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Can I mount a tire with load or speed index different from the one recommended for my vehicle?
Yes, only if they are higher than the one recommended by the manufacturer. Tires fitted on the same axle must be strictly identical (same brand, model, load and speed indexes).
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Summer tyre vs winter tire
For our advices, click on: www.tiresandco.ca/car-tires-technical-typs.html
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Is it possible to know the production year (DOT) of the tires shipped with my order?
Pneus Online guarantees to its customers that it will not offer for sale on its website tires which are more than 3 years old.
You didn't find the answer to your question?
All our tires are new and of recent manufacture.
However, Pneus Online cannot select a tire with a specific manufacturing date for a particular order. -
How can I order a TPMS valve?
You can either order a TPMS valve as an accessory only by going to the Accessories heading in the top right of our browser menu, or by ordering complete rims or wheels. If you order rims only, we offer the option on the basket page of choosing whether you wish to receive the TPMS programmed for your vehicle. If you order complete wheels, the TPMS valve programmed for your vehicle is delivered and installed systematically inside each complete wheel for vehicles sold after 1 November 2014 and is an option on the basket page for vehicles sold before this date. Where we are unable to supply a TPMS programmed for your vehicle (be it as an accessory only, or when ordering rims or full wheels), we then offer a non-programmed TPMS that you will have to have installed and programmed by your dealer or car mechanic. If you have omitted to order a TPMS that you need for your vehicle when ordering full wheels, you can order it as an accessory only (programmed for your vehicle or not programmed) by going to the Accessories heading in the top right of our browser menu. Please refer to your vehicle's user manual to reset TPMS sensors with the car. The valve/vehicle connection is reset automatically in certain cases. However, in other cases, a professional like your dealer or car mechanic has to intervene.
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